Distance Sales Agreement

1. Nature of Service

Tedkik is a cloud-based software service that provides automated pre-evaluation, structural analysis, and reporting services for academic articles. Purchased packages provide digital service usage rights, not consulting.

BUYER: The natural or legal person identified by the name/title, address, phone and email provided in membership or billing forms when ordering. Buyer details are determined from the billing/membership information recorded at the time of order.

2. Packages and Usage Rights

Users can purchase credit-based analysis packages, institutional licenses, or periodic subscriptions. Each analysis credit covers a specific article upload and related report generation. Unused credits are non-transferable unless otherwise specified in the relevant agreement.

3. Pricing and Taxes

All prices are shown excluding VAT unless otherwise stated. In institutional agreements, unit prices and payment plans are defined in a separate protocol. Additional taxes and costs arising from in-house procurement processes belong to the customer.

4. Payment Methods

Payment is accepted via credit card, virtual POS, and bank transfer/EFT. Additional commissions and fees charged by banks or intermediary institutions in transactions made through payment providers belong to the user.

5. Service Activation

When payment is successfully completed, the relevant analysis credits are assigned to the user's account and become available through the panel. For institutional customers, the account setup process is coordinated with our technical team following contract signing.

6. Termination

Tedkik reserves the right to suspend or completely terminate the service if the user engages in behavior threatening system security, academic ethics violations, or fails to fulfill payment obligations.

7. Delivery

Tedkik products and services are digital; no physical shipping is performed. Upon successful payment, analysis credits and related digital rights are assigned to the BUYER account and become available via the panel. Delivery is immediate electronic performance of a service / intangible good. Institutional account setup may be coordinated separately.

8. General Provisions

8.1. The BUYER acknowledges having read the preliminary information on product features, price, payment method and delivery, and confirmed it electronically. 8.2. The SELLER undertakes to perform the service in accordance with the ordered specifications, applicable law and with due care. 8.3. If performance becomes impossible, the SELLER shall notify within a reasonable time and refund in accordance with the law. 8.4. In force majeure, the SELLER shall notify the BUYER; the BUYER may request cancellation, postponement or an equivalent package. 8.5. The BUYER may not use the Site contrary to public order, morality or third-party rights; spam or malware activities are prohibited. 8.6. Third-party links on the Site are for convenience; the SELLER is not liable for their content. 8.7. The SELLER may suspend or terminate the service in case of threats to system security, academic ethics violations or failure to meet payment obligations.

9. Right of Withdrawal

9.1. The BUYER has a statutory right of withdrawal for distance contracts within the period provided by law. For service contracts, the period generally starts on the date the contract is concluded. 9.2. Where performance of a service has begun with the consumer's approval before the withdrawal period ends, the right of withdrawal may not be exercised. 9.3. Exceptions under the Regulation may apply to services performed immediately in electronic form or intangible goods delivered immediately to the consumer. 9.4. By approving this Agreement at checkout, the BUYER acknowledges having been informed about the right of withdrawal and its exceptions.

10. Cases Where Withdrawal Cannot Be Used

Packages whose digital analysis credits have been assigned and/or used; services performed immediately electronically; services whose performance began with consumer approval; and customized institutional licenses may not be eligible for withdrawal/refund under the Regulation and this Agreement. Detailed processes are set out on the Delivery and Return Policy page.

11. Refund and Cancellation

Completely unused analysis packages may be evaluated if requested within a reasonable time after purchase. Used credits are non-refundable. In case of system errors or failure to generate a report, technical remediation is attempted first; otherwise additional credits or a partial refund may be considered. Requests should be sent to bilgi@tedkik.com with invoice/order details. Details: /yasal/teslimat-iade

12. Default

If the BUYER pays by credit card and defaults, liability arises under the cardholder's bank agreement. The bank may pursue legal remedies; damages suffered by the SELLER due to delayed performance may be claimed.

13. Dispute Resolution

For disputes arising from this Agreement, consumer arbitration committees and consumer courts at the consumer's residence or where the consumer transaction took place are competent within the monetary limits set by law. For commercial purchases, generally competent courts and enforcement offices are reserved. Venue: Ankara.

14. Entry into Force

The BUYER is deemed to have accepted all terms upon reading and approving this Agreement electronically before paying for an order on the Site. The Agreement enters into force upon completion of payment. The SELLER shall implement technical measures to obtain confirmation that the Agreement was read and accepted before payment.