Delivery and Return Policy

1. Delivery

All products and services offered by Tedkik are digital. Upon successful payment, analysis credits and related digital rights are instantly assigned to the user account; no physical shipping is performed. The service becomes available through the user panel.

2. Nature of Digital Service

All products offered by Tedkik are digital in nature and delivered online. Since used analysis credits are non-refundable, no refunds can be made for completed transactions.

3. Cancellation for Unused Credits

Unused analysis credits are non-refundable; they are only evaluated within the scope and exceptions of the statutory Right of Withdrawal defined in the Distance Sales Agreement. If an institutional license agreement provides otherwise, that agreement governs.

4. Technical Issues and Errors

In case of system errors, inability to generate analysis reports, or recurring technical problems, our support team resolves the issue first. This is not a refund but performance of the committed service: the issue is fixed technically, or the missing analysis right is completed by granting additional credits.

5. Incorrect or Unauthorized Use

No refunds are made for analysis credits consumed due to incorrectly uploaded files caused by user error or unauthorized account usage. Two-factor authentication and access controls are recommended to prevent such situations.

6. Application Channels

For cancellation and refund requests, you can send an email to bilgi.tedkik@gmail.com with your invoice number and account information, or contact your institutional representative. destek@tedkik.com